To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.

Axle+Oak has a seven day processing time on all orders regardless of the shipping method, however we do not ship on federal holidays. All orders are shipped via USPS Priority mail from Raleigh, North Carolina. USPS Priority transit times vary per state, but typically will deliver within three business days after it has been shipped. Once your order has been placed, you will receive information that will include your tracking number.

Thank you for your purchase from axle+oak. If you are not 100% satisfied with your purchase for any reason, we are here to help! In the event you are not completely satisfied with your purchase, we offer a 14-day exchange policy, which means you have 14 days after receiving your item to request an exchange. Unfortunately due to the nature of our business, we are unable to offer refunds. Shipping charges incurred with your original order are non-refundable as well. To be eligible for an exchange, your item must be in the same condition that you received it, unused, with labels, and in its original packaging. You’ll also need the receipt or proof of purchase. To start an exchange, you can contact us at hello@axleandoak. If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted. You will be responsible for paying the shipping cost to return your item. You can always contact us for any exchange questions at hello@axleandoak.com Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please also include photos of the damage or issue. Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please contact us if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on gift cards. Exchanges We will notify you once we’ve received and inspected your return, and will let you know if the exchange was approved or not. If approved, you will automatically be shipped a new item of the same value. Please allow 7-10 business days for processing.

Trim your wick to 1/4 inch before each burn Burn your candle for 3 hours on first use to prevent tunneling Do not burn the candle for more than 4 hours at a time Discontinue burning the candle when there is only 1/4 inch of wax left in the jar Never leave the candle burning unattended Keep the candle away from flammable objects, air vents, and ceiling fans Only place a lit candle on a heat safe surface Never touch the jar while the candle is burning Keep the burning candle away from children and pets

The earlier the better! Once you have signed a contract with us, our team begins dreaming about your space! It’s extremely helpful if you provide us with your brand guide/logos/colors, your Pinterest inspo board, drawings and floor plans of your space, as well as a directory of your team before the Discovery Meeting.

Yes! It's one of our favorite parts of the process where you can see the palette you've selected come to life! Depending on the project needs and the package selection, you can generally expect to see conceptual artwork 4-8 weeks after the Discovery Meeting.

Our team sends an agenda for the meeting in advance so that you know what to expect! However, we are having a Discovery Meeting because you (the Client) have big dreams and plans for your space and this meeting is for you to share all of those ideas! It is best to have a Pinterest board of inspiration you and your team have put together so our team can visually see what inspires you.

Discovery Meetings are best limited to 8 people. We recommend the organization’s Executive Leadership, relevant department directors and the person overseeing creative (ie Creative Director, Brand Manager etc).

The hi-resolution renders we deliver are life-like and an amazing tool to show you what your space could look like. With that said, our render deliverables are conceptual. The final outcome of the project may or may not look different from the renders.

We highly value collaboration, as it really is what makes experiential design so exceptional. Our first round of designs are created based on your desired aesthetic, the color palette you’ve chosen and the space you either currently have or are building! These designs are presented to you virtually, giving you the opportunity to share immediate feedback with our team. After the presentation, we move into an iterative design process that gets your project exactly how you want it.

After our team has met with you and/or your team for a Discovery Meeting, we begin designing your style guide based on your desired aesthetic which includes conceptual storytelling and wayfinding artwork. These pieces are the general direction of the final artwork.

Turnaround times vary depending on the complexity of requests, however, our team will always be in communication with you with the latest updates on deliverable deadlines.

During the Build/Installation phase there are no reimbursable expenses. We include installation and travel in the pricing itself. This allows you to have ZERO unknown expenses for that phase.

Yes! We have an incredible, highly detailed install team that will come to your site and install all of the signage and storytelling. This is the very last step in the project, as we’ll need a fresh, clean building to do the install.

We ensure quality from contract to delivery and damaged signs aren’t excluded from that. Usually our install team catches a damaged sign and we’re able to quickly resolve the issue, however, in the event our team doesn’t catch it, let us know as soon as possible and we will be happy to address the damage with the best solution!

Introduction Meetings are exactly what they sound like - a designated time for us to get to know you better as well as you getting to know us better! This is the time to share with us your 30,000 foot vision for your space including timelines and desired deliverables. This meeting generally lasts 30-45 minutes and is conducted virtually.

We operate within a three-step process (Discover, Design, Deliver) offering highly experiential interior design services that include custom furniture and lighting design, branded experiential storytelling, signage and wayfinding, custom production installations and rendering and visualization along the process so you can see your dream space come to life!

Experiential Design improves interior spaces. At its core, Experiential Design does require a deep look into the desired practical use and emotional experience of each guest, going above and beyond to emotionally connect people with the space. In a commercial context, this means strategically using design elements (graphic and interior design, wayfinding, storytelling, furnishings and fixtures) to elicit an emotional connection to a brand and immerse occupants in a narrative. In practice, this can take many different forms, but above all, engagement and emotional connection are the foundation of experiential design. If a space doesn’t allow its occupants to feel connected, it’s not experiential.

We know that every project demands different solutions, different goals, and different budgets. In the way we curate a space for you, we curate a package that fits not on your desired aesthetic but also your budget needs.

Projects generally span over an extensive amount of time and things can change during that time (ie signage, budgets, material pricing etc.) therefore, we invoice after every project deliverable.

Have you ever started a project and realized you didn’t have the proper tools to finish it? Maybe you didn’t know the proper technique, maybe you made mistakes that were expensive to correct or those mistakes couldn’t be corrected without re-doing the entire project. Maybe you just don’t know where to begin. Working with us not only guarantees successful project completion, but takes you through an exciting collaborative process that defines your personal style, articulates your brand throughout the space, creates solutions to problems that stand in your way, and improves the effectiveness, accessibility, functionality and aesthetic appeal of your interior space all while saving your time and money. From discovery to concept, fabrication to installation, we curate design solutions that are unforgettably you.

Full Interior Design + Signage & Storytelling Package Includes a Discovery Session, full interior finishes, custom lighting and fixtures, experiential storytelling, branded signage and wayfinding, and furniture. Signage & Storytelling Package Includes custom experiential storytelling and branded signage and wayfinding. Dream Session Includes a Discovery Session in which you and/or your team and our team sit down and talk about your vision, purpose and what makes you unique. We gain an understanding of your overall long-term needs and desired design aesthetic and then provide you with space planning, conceptual 3D renders and project pricing and feasibility of one space.